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Shiloh Veterinary Hospital

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New Client Information

Welcome!

As a new client of our practice, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

We are excited to meet you and your human and animal family members!

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What To Expect

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will ensure these are minimized as much as possible.

You will normally see a Veterinary Technician first who will take a history, and gather some data for the doctor.  A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.  You will normally see the technician again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you.  Our client care specialists will handle billing and schedule any needed follow-up.

Payment Options

We accept Discover, Master Card, and Visa, as well as cash and personal check. We do not provide payment plans, however, we do accept CareCredit and ScratchPay. You can learn more about these services below.

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Pay Over Time with the CareCredit Credit Card

Give your pet the care they need — and pay over time with the CareCredit credit card for health and wellness.*

  • Promotional financing on purchases of $200 or more

  • Check if you prequalify with no impact to your credit score

  • Instant decision

  • No annual fee**

CareCredit is accepted at 266,000+ locations, including veterinary practices, making it easy to cover exams, emergency visits, surgery, medications, and more — even costs not covered by pet insurance.

*Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.

**For new accounts: Purchase APR is 29.99% as of 1/1/2024; Minimum Interest Charge is $2.